Mother Is Left ‘Trapped’ In Her Home With Her Son For Two Days After Argos Delivery Drivers Left Sofas Inside Her Front Door And Refused To Carry Them Upstairs
John V.
Posted On September 7, 2020
They left the sofas stacked on top of each other just inside the front door, which left no way to easily access the property.
A mother, Sarah Miller, 44, told how she was left ‘trapped’ at home for two days after Argos delivery drivers left her new sofas at the front door, blocking the only entrance.
She was left ‘in tears’ when the delivery drivers arrived and refused to carry the furniture up the stairs at the entrance to her home due to Covid-19 restrictions.
They left the sofas stacked on top of each other just inside the front door, which left no way to easily access the property.
‘[The delivery men] brought them in and the first thing the guy said was “I’m not allowed to go past the threshold of the door due to COVID-19”.
‘I was kind of just standing there in shock at them leaving them there like that.’
Sarah phoned her ex-husband and, together with Joel, they were able to drag one of the sofas to the top of the stairs.
‘My ex-husband also had to leave us in that state and went back down through the kitchen window, leaving me and my son trapped there for a day and a half.
With one of the sofas remaining in place, Sarah and Joel were still unable to get out of the property to buy food so they were forced to order takeaway pizza.
The following day Sarah’s older son Jack, 23, was able to visit and get the sofas into her living room safely.
She said: ‘The sofas fit perfectly in the living room just fine so there was plenty of space for them. It’s a lot of money and you’d expect it’d at least be delivered safely, so I could get out the front door.’
Despite the incident happening in July, Sarah claims Argos failed to respond to her complaint for six weeks.
‘I hadn’t heard anything from them for weeks and I said ‘okay, I’m going to give you another week and if you don’t respond, I’m going to take this to mainstream and social media’. An hour later I get a response from them. How predictable is that?
After Argos were contacted for comment, she says the retailer then got in touch to offer her a £206 ‘goodwill gesture’.
Argos claim they are also arranging a full refund for the sofas, which she has yet to receive.
A spokesperson for Argos said: ‘We have spoken to Sarah to say how sorry we are for the inconvenience this caused. We are arranging a full refund and additional gesture of goodwill.’
